We promise to refund or exchange any regular price items that you are not completely happy with.

Return instructions

Please email at with your order number, item number and state reason (that will help us to keep improve our service) for exchange or return. All return or exchange only accepted in 7 working days upon customer received the items.

Original shipping charges are non-refundable.

Return or exchange delivery charge shipper.

All on sale items are non-refundable.

All return or exchange items must be unworn, unwashed and undamaged.

All items are thoroughly inspected before ship out to customers to ensure a high level of quality in garments you purchase from us.

We are happy to replace, repair or exchange items in the case of a manufacturing fault.

House Of V only carries merchandise that is authentic, original and high quality from designer.